GearWhat is GearShire?
GearShire connects people who list gear with people who request rentals. We facilitate booking and payment, but we do not own, inspect, store, or guarantee listed items.
Help center
Questions about GearShire?
Find practical answers about renting, lending, payments, and what happens during a rental.
Getting started
Using the marketplace
Is GearShire free to use?
Browsing listings is available publicly. Rental charges may include a GearShire service fee, and a marketplace fee may be deducted from a lender's proceeds. The booking quote shows the applicable amounts before a request is sent.
How do I find gear to rent?
Browse listings or search by keyword. You can also use location, search radius, available dates, and daily-price filters to narrow the results.
Can I contact a lender before booking?
Yes. You can send a message to a lender before booking and use the booking chat to coordinate the rental.
For renters
Requesting and completing a rental
How do I request a rental?
Select available start and end dates, review the rental quote, and send a booking request. You need a saved payment card and must accept the rental terms. The lender can accept or decline, and both parties receive booking updates.
How long can I rent an item?
Choose the available start and end dates that work for you. A booking, including any extensions, cannot exceed 30 days.
How do handover and return work?
GearShire uses photo-based handover and return flows. The lender uploads handover photos for the renter to review; the renter initiates the return and uploads return photos for the lender to review.
What if I need more time?
During an active rental, a renter can request a later return date when the added dates are available. Added days are charged at the listing's daily rate.
What happens if I return gear late?
Late-return charges may be added at completion. The system can calculate the charge using the listing's daily rate for each late day.
For lenders
Listing gear and receiving earnings
How do I list gear?
Create a listing with a title, description, daily rate, pickup location, and optional refundable security deposit. Add at least one photo before publishing. You also need to complete payout setup before accepting bookings.
What can I list?
List gear you own or have the right to rent, and describe it accurately. Do not list items that are illegal, stolen, recalled, counterfeit, or hazardous.
Can I set my own rental rate?
Yes. You set the daily rental rate when creating or updating a listing, subject to the current listing limits.
When do I receive earnings?
Set up Stripe payouts to receive earnings. After a rental completes, payment is captured and proceeds are sent to your Stripe account; Stripe's payout schedule determines when funds reach your bank. Depending on the payout configuration, available earnings may also be withdrawn from your GearShire account.
Deposits and claims
Security deposits, damage, and responsibility
How does a security deposit work?
Lenders may set an optional refundable security deposit. At handover, GearShire may place an authorization hold on the renter's card. If no eligible claim is captured, the hold is released after completion.
What happens if gear is damaged or not returned?
If a listing has a security deposit, the lender can open an eligible claim against it. A claim can capture some or all of the deposit, and damage above the deposit may be invoiced separately.
Can a renter dispute a damage claim?
Yes. A renter can dispute an open damage claim. Disputed claims can be reviewed and resolved by GearShire administrators.
Is my gear insured while it is rented?
No. GearShire does not provide insurance and is not responsible for loss, theft, or damage to an item. Renters and lenders should review the applicable terms and arrange any insurance they need.
Still need help?
We're here to help you get moving.
For account or rental questions, contact support@gearshire.com.
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