GearAccount Deletion
GearShire provides a simple way for you to delete your account and the personal data associated with it. You can initiate the process directly within the app or by contacting us.
How to Request Deletion
Option 1: Delete from the App (Recommended)
- Open the GearShire app and log in to your account.
- Go to Settings (tap your profile icon in the top-right corner).
- Tap Delete Account at the bottom of the settings screen.
- Read the on-screen summary of what will be deleted.
- Confirm by tapping Delete My Account.
- You will receive a confirmation email once the deletion is complete.
Option 2: Request via Email
If you cannot access the app, send an email from the address associated with your GearShire account to privacy@gearshire.com with the subject line "Account Deletion Request". Include your full name and the email address used to register. We will process your request within 7 business days and send a confirmation once complete.
Data That Is Deleted
When you delete your account, the following data is permanently erased from our systems:
- Your profile information (name, email address, phone number, profile photo)
- Your listed gear items, photos, and descriptions
- Your rental history and transaction records
- Messages sent through the platform
- Reviews and ratings you have submitted
- Saved payment methods
- Location and usage data
Data That Is Retained
Certain data may be retained for legitimate legal or business purposes even after account deletion:
- Transaction records — Invoices and payment logs required for tax and accounting compliance are retained for 7 years as required by law. These records are anonymized and no longer linked to your identity.
- Dispute records — If you were involved in an open dispute or damage claim at the time of deletion, relevant records may be retained until the dispute is resolved, after which they are deleted or anonymized.
- Log data — Server access logs containing IP addresses may be retained for up to 90 days for security and fraud-prevention purposes.
Processing Timeline
Deletion requests are processed within 7 business days of verification. You will receive a confirmation email once your account and the associated data have been deleted. If additional time is needed due to legal or operational reasons, we will notify you.
Need Help?
If you have trouble using the in-app deletion feature or have questions about what data is deleted, contact us at privacy@gearshire.com.